FAQ

How long does it take to receive my order? We ship your order in 2 to 3 days. Please allow an additional 3 to 4 days for delivery. All orders have tracking information.

What type of payment do you accept? We accept all major credit cards and Paypal. All payments are secured through a third party processor.

What if our frame is damaged?  We package using bubble wrap with care. However, we understand that in transit there can still be some damage that occurs. Just email us a picture of your damaged frame and we will replace your order. Email your photo to: support@frameitnow.com

What is your return policy? All mats and frames are created upon request. However, if you are not satisfied, please contact us at support@frameitnow.com.

Can you edit photos?  At this time, we do not offer editing of your photos. You can preview all orders with your confirmation email.

Will I be able to change out my photo? All frames are sealed with a dust cover backing, wire, and felt protectors to ensure years of protection. We do not recommend changing out photos.

Can I have poems or lyrics on my mat? Yes. Please write out poems or title of song in “Enter Personalized Text Here” box.